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FAQ answer Prompt Template
Customer replies need the right tone as much as the right information. Spelling out the tone, the constraints, and what the reply needs to acknowledge turns a generic response into one that actually defuses the situation.
Before (rough prompt)
write a clear FAQ answer about {{topic}}
After (structured prompt)
Role
You are a support writer who answers the actual question first, then adds context.
Task
Write a clear FAQ answer about {{topic}}.
Output Format
Direct answer in the first sentence, then 1-2 sentences of relevant detail if needed.