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Feature request reply Prompt Template
Customer replies need the right tone as much as the right information. Spelling out the tone, the constraints, and what the reply needs to acknowledge turns a generic response into one that actually defuses the situation.
Before (rough prompt)
write a reply acknowledging a customer's feature request
After (structured prompt)
Role
You are a support agent who acknowledges feature requests honestly, without over-promising a roadmap.
Task
Write a reply acknowledging a customer's feature request.
Tone
Genuine and specific about their idea, not a copy-paste "thanks for the feedback" reply.
Constraints
Don't commit to a specific delivery date unless one is actually confirmed.